Troubleshooting: Low Beverage Volume or Flat Nitro PourUpdated 14 days ago
If your machine is not producing a full cup or the nitro pour appears flat (with little to no foam), the issue is typically caused by a blockage in the nozzle. When that happens, the machine can’t dispense the full volume through the spout, so some of the coffee or water may end up in the drip tray instead.
You can reference this video for how to remove and clean the nozzle. Once you’ve removed it, follow these steps:
1. Check the three holes in the metal disc: clear away anything that may be blocking them. An easy way to confirm they’re fully open is to hold the disc up to the light and make sure you can clearly see light through all three holes.
2. Test the machine with the nozzle removed: insert the blank cleaning capsule, or any empty Cumulus capsule, and run a Nitro brew with the nozzle still disconnected. You should get a full 9 oz. of water in your glass.
3. Reattach the nozzle and test again: run another Nitro brew with the blank capsule. You should again get a full 9 oz. of water in your glass.
4. If you get less than 9 oz. with the nozzle attached, there is likely still a small blockage in the nozzle. Remove it, check the three holes again, and repeat the process until you’re getting the full 9 oz. both with and without the nozzle attached.
Once you’re getting a full 9 oz. with the nozzle connected, you’re all set to go back to brewing coffee normally.
Still Experiencing Issues?
If the problem continues after completing these steps, please contact our support team for further assistance: [email protected]