After placing your order, you will receive an order confirmation email with an order number. When the order is ready to ship, we will send an additional shipping confirmation email containing tracking information; you will also receive a final email
No, at this time, we only ship to the continental United States.
No, currently, we do not ship to PO or APO boxes.
Yes—we offer free ground shipping on all Cumulus Machine orders.
You will receive an email confirmation containing a tracking number when your order is ready to ship. You can use this to track the shipment (please allow 24-48 hours for the tracking number to update). We use major shipping carriers like UPS, FedEx,
We will always do our best to accommodate your change or cancellation request. Please get in touch with [email protected], and our Customer Service team will advise you. Changes cannot be guaranteed, however. Cancellations can be processed un
If, for any reason, your Cumulus Machine does not fully meet your expectations, we offer a 30-day return policy with complimentary returns. To initiate the return process, please contact our Customer Service team at [email protected]. We will
The Cumulus Device Warranty offers two years of coverage on all machine purchases or an extended three-year warranty on registered purchases. The warranty period begins on the date of purchase; for the units purchased during the pre-order window, it
To begin a warranty claim, please contact [email protected], and a Customer Service team member will assist you.